Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Quick human note before the boilerplate: returns and exchanges are not always as straightforward as they look from the outside. Bobku merch is produced through print-on-demand partners, which means we are not personally printing, packing, and shipping every shirt from a tiny felt warehouse. That said, if something goes wrong, we will help you get through the process as clearly and fairly as we can.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at merch@bobkutech.com.

Please do not send your item back without contacting us first. Because orders are fulfilled through print-on-demand partners, the correct return address may depend on the item, product type, and fulfillment location. Items sent back without first requesting a return may not be accepted.

If your return is accepted, we will send instructions on how and where to send your package. When applicable, we will also let you know whether a return shipping label is available.

Damages, Defects, and Wrong Items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, misprinted, or if you received the wrong item.

If something arrived wrong because of a production or fulfillment issue, we want to make it right. Email us at merch@bobkutech.com with your order number and photos of the issue so we can review it and help with the next steps.

Size Issues and Exchanges

If you ordered the wrong size or would like a different item, contact us and we will walk through the available options. Because these items are print-on-demand, exchanges may not work exactly like a traditional retail store where every size is sitting on a shelf waiting to be swapped.

The fastest way to ensure you get what you want may be to return the eligible item, wait for the return to be accepted, and then place a separate order for the replacement item.

Non-Returnable Items

Certain items cannot be returned, including:

gift cards
digital products or downloads, if offered
customized or personalized items, unless defective or incorrect
items that have been worn, washed, used, damaged, or altered after delivery

Unfortunately, we cannot accept returns on final sale items unless the item is defective, damaged, or incorrect.

If you have questions about whether your item can be returned, contact us at merch@bobkutech.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

This section does not limit any rights you may have under applicable consumer protection laws.

Refunds

We will notify you once your return has been received and inspected, and we will let you know whether the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at merch@bobkutech.com.